1. How long does delivery take?

Orders within South Africa are processed in 1–2 business days, and delivery typically takes 8–11 business days.

2. Can I return a product?

Yes! You may return unused items within 7 days of receipt. Items must be in original packaging. Customers are responsible for return shipping unless the item is damaged or defective.

3. Do you ship outside South Africa?

Currently, we only ship within South Africa. We are exploring international shipping options for the future.

4. How can I contact Fivora™?

You can reach us at shop@fivora.co.za or via our Contact Page.

5. Are your products suitable for sensitive skin?

Yes! Our beauty and self-care products are carefully selected to be safe, gentle, and suitable for most skin types. Please review product-specific descriptions for any special precautions.

Tip: For the fastest support, include your order number and product name when contacting us.